Privacy Policy | Dr Hala Medical Aest

Our Privacy Policy

1. Important notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do
so by the law, who has access to your personal data and what your rights are. Please review it
carefully.

We are Hala Medical Services Limited T/A Dr Hala Medical Aesthetics, Company number 09879396
The Retreat, 406 Roding Lane South, Woodford Green, Essex, England, IG8 8EY, contact number 02073718939.

In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in
the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement
shall prevail over this Privacy Policy.

We take your privacy seriously and use your personal data as further explained in this Privacy Policy.
We are the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business
interests or for direct marketing purposes (including any related profiling). For more
information about your rights and how you can exercise them, please see the section Your
rights.

2. Personal Data we may collect and why

Personal data is any information which identifies you personally whether directly (for example, your
name) or indirectly (for example, information about your use of our products and services).
We may collect the following data about you:

Contact details: your name, email address, and telephone number so that we can contact

you in response to an enquiry you make via our Site or in relation to the products and
services that we have from time to time agreed to provide to you;

Correspondence: we collect any additional personal data you may provide to us from time to

time if you contact us by email, letter or telephone, through our Site, by submitting a comment
on our Site, or by any other means;

Survey responses: information from surveys that we use for research purposes, if you

choose to respond to them;

Transaction details: we or our third party providers will collect information relating to

transactions you carry out through our Site and for the purposes of fulfilling your orders;

Details of visits to the Sites: details of your visits to our Site, including, but not limited to,

traffic data, location data, weblogs and other communication data, whether this is required for
our own billing purposes or otherwise and the resources that you access.

3. Cookies

What are Cookies?

We collect information about your use of our Site through cookies. Cookies are information that files
stored on your computer, tablet or smartphone that help websites remember who you are and
information about your visit. Cookies can help to display the information on our Site in a way that
matches your interests. Most major websites use cookies.

a. What cookies are used on this Site?

The cookies we and our business partners use on our Site are broadly grouped into the following
categories:

Essential – Some of the cookies on our Site are essential for us to be able to provide you

with a service you have requested. An example of this could be a cookie used to enable you
to log into your account on our Site or which allows communication between your browser
and our Site. Our cookie preference cookie described in the section “How can I reject or opt
out of receiving cookies?” is also an essential cookie. You may not be able to use our Site
without these cookies.

Analytics – We use analytics cookies to helps us understand how users engage with our

Site. An example is counting the number of different people coming to our Site or using a
particular feature, rather than the total number of times the site or feature is used. Without this
cookie, if you visited our Site once each week for three weeks we would count you as three
separate users. We would find it difficult to analyse how well our Site was performing and
improve it without these cookies.

User Cookies – We use cookies to improve your experience by remembering your

preferences so we know how you like to use our Site. Examples of this would be
remembering you so that you are served with the same content or to remember you when you
come back to our Site.

Social Sharing – We use third party cookies to allow you to share content directly on the

social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you
wanted to “like” or “tweet” about us or our products or services. Please see our “Third Party
Cookies” section below for more details.

Interest-Based Advertising – You will have noticed that when you visit websites you will be

shown adverts for products and services you may wish to buy. The money made by website
owners for showing third party adverts on their websites often pays for the cost of running the
website and therefore usually allows you to use the website without having to pay a
registration or usage fee. To try and ensure that the adverts you see are relevant to you third
party cookies may be used to collect information about the types of things that interest you,
for example websites you visit and the geography that you are based in. Having these
cookies does not increase the number of adverts you will be shown, but simply makes the
adverts you see more relevant. Please see our “Third Party Cookies” section below for more
details.

b. How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to
refuse the setting of cookies. However, if you select this setting, you may be unable to access certain
parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our
system will issue cookies when you use our Site. The “Help” menu of the toolbar on most browsers
will tell you how to prevent your browser from accepting new cookies, how to have the browser notify
you when you receive a new cookie, or how to disable cookies altogether. For more information about
cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive
visit the following website: http://www.allaboutcookies.org.

c. Third party cookies

Some of the cookies described in the "What Cookies are used on our Site" section above are stored
on your machine by third parties when you use our Site. Third parties may also read cookies on your
browser to collect information or to serve content or advertisements to you. We have no control over
these cookies or how the third parties use them. They are used to allow that third party to provide a
service to us, for example analytics. For more information on these cookies and how to disable them,
please see:

Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be

able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties
listed below; and/or

If you want to know more about how cookies work and how to manage or delete them, visit

the World Wide Web Consortium's website.

4. How we use your personal data

We use your personal data for the following purposes:

To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the
products and services you have requested in accordance with the Trading Terms or Terms of
Trading.

To send you service communications, including in relation to changes to our Trading Terms or
Terms of Trading
We use the contact details you have provided to us so that we can communicate with you about the
products and services that we provide, including to let you know about major changes to those
products and services or to the Trading Terms or Terms of Trading between us or to any related
information.

Direct marketing (including by third parties)
If you have provided your consent or we otherwise have the right to do so, we may use your contact
details to send you direct marketing and keep you informed of promotional offers by email, SMS, post
or telephone relating to our products and services.

You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of
our emails or by contacting us.

Our trusted business partners would also like to use your name, email address, postal address and
telephone number to inform you of similar products, services and promotional offers. We will only
share your personal data with our partners where you have provided us with your consent to do so.
You can unsubscribe at any time by clicking the “Unsubscribe” link in any of their emails or by
contacting us.

To track your usage of our website, communications, products and services
We use cookies and similar technologies to track your activity on our Site so that we can provide
important features and functionality on our Site, monitor its usage, and provide you with a more
personalised experienced.

To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we provide to you
(for example, where you have questions about our products and services).

To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and administering our
internal records. This includes processing your personal data to ensure that the information we hold
about you is kept up to date and accurate.

To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you
have made, or deal with any dispute which may arise in the course of us providing our products and
services to you, in the most effective manner.

To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order to enable us

to comply with our legal obligations, including for fraud detection, investigation and prevention
purposes. This may require us to provide your personal data to law enforcement agencies if they
request it.

5. Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal
grounds. These are set out in data protection law and we rely on a number of different grounds for the
processing we carry out. These are as follows:
Consent

In certain circumstances, we process your personal data after obtaining your consent to do so for the
purposes of:

sending you marketing communications about our products and services;
sharing your name, email address, postal address and telephone number with our trusted business partners so that they may market to you about their own similar products and services;
conducting marketing research;
obtaining your credit score so that we can establish the best possible payment terms we are able to offer to you.

Necessary for the performance of a contract and to comply with our legal obligations
It is necessary for us to process your basic contact details, payment details and information about the
business you represent for the performance of the Trading Terms or Terms of Trading between us. In
particular, we rely on this legal ground to:

provide you with the products and services;
communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information;
provide and improve customer support; and
notify you about changes to our service

If you choose not to give some or all of the aforementioned information to us, this may affect our
ability to provide our products and services to you.

In certain circumstances, we also use your personal data only to the extent required in order to enable
us to comply with our legal obligations, including to detect, investigate and prevent fraud.

Necessary for the purposes of our legitimate business interests or those of a third party
It is sometimes necessary to collect and use your personal data for the purposes of our legitimate
interests as a business, which are to:

provide you with products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to you;
better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);
comply with our contractual obligations to third parties;
develop and improve our Site to enhance the customer experience;
train our staff so that we can provide you with a better customer service;
respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and
to ensure that content from our Site is presented in the most effective manner for you and for your computer;
ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be
affected we will not process your personal data unless there is another legal ground for us to do so
(either that we have obtained your consent to the processing or it is necessary for us to perform our
contract with you or to comply with our legal obligations).

6. Who we share your personal data with

We may provide your personal data to our suppliers and service providers, including other companies
in our group, who provide certain business services for us and act as “processors” of your personal
data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose
or share your personal data in order to comply with any legal obligation, or in order to protect the
rights, property, or safety, of our business, our customers or others. This includes, in specific cases,
exchanging information with other organisations for the purposes of fraud protection.
In some cases, the personal data we collect from you may, for the purposes set out above, be
transferred outside the European Economic Area (EEA) and such destinations may not have laws
which protect your personal data to the same extent as in the EEA. We are required by data
protection law to ensure that where we or our “processors” transfer your personal data outside of the
EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful
processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.

7. How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it was
provided. What this means in practice will vary between different types of data. When determining the
relevant retention periods, we take into account factors including:

legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitations under applicable law;
potential or actual disputes; and
guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

8. Your rights

You have the following rights regarding your personal data:

1. Rights to be informed

You have the right to be provided with clear, transparent and easily
understandable information about how we use your personal data and
your rights. This is why we are providing you with the information in
this Privacy Policy.

2. Right of access

You have the right to obtain access to your personal data (if we are
processing it) and certain other information (similar to that provided in
this Privacy Policy). This is so you are aware and can check that we
are using your personal data in accordance with data protection law.

3. Right to rectification

You are entitled to have your personal data corrected if it is

inaccurate or incomplete.

4. Right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms,

enable you to request the deletion or removal of your personal data
where there is no compelling reason for us to keep using it. This is not
a general right to erasure; there are exceptions.

5. Right to restrict processing

You have the right to ‘block’ or supress further use of your personal
data in certain circumstances. When processing is restricted, we can
still store your personal data, but may not use it further.

6. Right of data portability

You have the right to obtain and reuse your personal data in a
structured, commonly used and machine-readable format in certain
circumstances. In addition, where certain conditions apply, you have
the right to have such information transferred directly to a third party.

7. Right to object to processing

You have the right to object to us processing your personal data for
our legitimate business interests or for direct marketing purposes
(including in each case any related profiling).

8. Right to withdraw consent to processing

If you have given your consent to us to process your personal data for
a particular purpose (for example, direct marketing), you have the
right to withdraw your consent at any time (although if you do so, it
does not mean that any processing of your personal data up to that
point is unlawful).

9. Right to make a complaint to the data protection authorities

You have the right to make a complaint to the Information
Commissioner’s Office (ICO) if you are unhappy with how we have
handled your personal data or believe our processing of your
personal data does not comply with data protection law.

9. How to contact us
If you would like to exercise your data protection rights or if you are unhappy with how we have
handled your personal data, please feel free to contact us by using the details set out on our Site.
If you’re not satisfied with our response to any enquiries or complaint or believe our processing of
your personal data does not comply with data protection law, you can make a complaint to the
Information Commissioner’s Office (ICO) by:

writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
calling: 0303 123 1113; or
submitting a message through the ICO’s website at: ico.org.uk

10. Links to other websites
Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy
Policy does not apply to those other websites. We encourage you to read the privacy statements on
the other websites you visit, as they will govern the use of any personal data you provide when
visiting those websites. We do not accept any responsibility or liability for the privacy practices of such
third party websites and your use of such websites is at your own risk.

11. Changes to this Privacy Policy
Updated – November 2023